Privacy Policy

Your privacy is important to us. Learn how we protect your information.

Last Updated: November 2024

Introduction

Ainaa Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you book an appointment or use our services, we may collect personally identifiable information, such as:

  • Your name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Medical history relevant to skin treatments

Health Information

To provide you with safe and effective treatments, we may collect:

  • Skin type and condition
  • Allergies and sensitivities
  • Current medications
  • Previous skin treatments
  • Treatment history at our clinic

How We Use Your Information

We use the information we collect in the following ways:

  • To provide, operate, and maintain our services
  • To process your appointments and transactions
  • To communicate with you about appointments, treatments, and promotions
  • To send you administrative information
  • To improve our services and customer experience
  • To ensure safe and appropriate treatments
  • To comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations:

  • With Your Consent: We may disclose your information when you have given us explicit consent to do so.
  • Legal Requirements: We may disclose your information where required by law or subpoena.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

Your Privacy Rights

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate personal information.
  • Deletion: You can request that we delete your personal information, subject to legal requirements.
  • Opt-out: You can opt out of receiving marketing communications from us.

Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or comments about this privacy policy, please contact us at:

Klinik Ainaa Sdn Bhd
Unit A-G-9, Blok A,
Jalan Ostia Utama, Taman Ostia Bangi,
43650 Bandar Baru Bangi, Selangor, MY.
Email: info@ainaaclinic.com
Phone: 011-6530 2022